How Do I Contact TheCstoreEstore.com?        

Please feel free to contact us with any questions or comments.

Office Hours: M-F, 9AM - 5PM EST

Phone/Fax: (866) 630-2100

Email: sales@cademanenterprises.com

Mailing Address:

TheCstoreEstore.com

2937 Bee Ridge Rd

Suite 11

Sarasota, FL 34239

Main Office:

TheCstoreEstore.com

2937 Bee Ridge Rd

Suite 11

Sarasota, FL 34239

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How Do I Place An Order?

Online

Enjoy the convenience of placing an order directly on the TheCstoreEstore's website 24/7/365. Our shopping process is guaranteed to be secure and your information will be kept private. As you browse the site, simply enter the quantity desired and click the "Add to Cart" button to the right of any product you wish to purchase. When you are ready to place your order click on the "View Cart" link in the top menu. Then, click on "Proceed to Secure Checkout" and the shopping cart will guide you through the remaining steps.

By Mail

If you need to send payment by check or purchase order, we are more than happy to accept orders by regular mail. During the checkout procedure, click on the "View Offline Payment Form" option below the Offline Order option. Print the form and complete it. You may mail it with credit card number, check, cashier's check or money order to:

 

TheCstoreEstore.com

2937 Bee Ridge Rd

Suite 11

Sarasota, FL 34239

Please make checks payable to: TheCstoreEstore. Orders will be processed once your payment has cleared our bank. 

By Phone

You may call us at anytime to place an order by phone. Some discounts may apply to online or orders by mail only and may not apply to orders placed by phone. To place and order by phone, please call us at (866) 630-2100. Phone orders may be paid by credit card or by eCheck authorization.

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How Do I Track My Order?

Once an order has been shipped, an email with a shipping tracking number and link to the shipping service's website (if available) will be sent to you.  Click on the shipping link in the email and enter the tracking number in the appropriate place.  If you have any problems tracking an order or if you cannot receive email please call us for assistance and additional information at (866) 630-2100.

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How do I determine shipping charges for a particular item?

Easy-Rack Merchandisers

Shipping costs will shipped via FedEx and be calculated by dimension, weight and shipping address at the checkout screen after you have entered your billing address and shipping address.  You may place an order and proceed to checkout to determine shipping cost before actually submitting the order.  You may always back out of the order and delete any items you have in your shopping cart prior to entering your payment information. 

Overhead Cigarette Racks

The shipping rates as listed at the bottom of the item page. The costs shown there will be added to your online order after it has been received by our sales associates and a new paid sales receipt will be emailed to you showing the added charges.  By submitting your order at the checkout page on this website you hereby acknowledge and agree to pay the disclosed shipping costs.

Undercounter Cigarette Pushers

The shipping rates as listed at the bottom of the item page. The costs shown there will be added to your online order after it has been received by our sales associates and a new paid sales receipt will be emailed to you showing the added charges.  By submitting your order at the checkout page on this website you hereby acknowledge and agree to pay the disclosed shipping costs.

Wood and Metal Frame Cigarette and Tobacco Racks

The shipping rates as listed at the bottom of the item pages. The costs shown there will be added to your online order after it has been received by our sales associates and a new paid sales receipt will be emailed to you showing the added charges.  By submitting your order at the checkout page on this website you hereby acknowledge and agree to pay the disclosed shipping costs.

Custom Metal, Custom Wood and Canadian Blackout Tobacco Cabinets

Shipping cost will vary depending on the size of each custom cabinet order.  Shipping costs will be included or provided along with our estimate for your custom order.

Shipments outside the Continental United States.

Shipments outside the 48 Contiguous United States must be quoted by our sales department.  

Additional Disclosure

Some items may not be combined into one freight package since they may not be shipped from the same location.

Call us for a shipping quote at (866) 630-2100  Please have the model number of the item(s) you are requesting pricing for.

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When Will My Order Ship?

Most of the products we sell ship will usually arrive 7 to 14 business days after an order is placed. Exceptions, such as freight items or items that are made to order may take longer and will be noted on the item page. 
 

At times we may run out stock of a certain item and we may not know it until your order is processed.  Since we will not process your order until your payment has been received it may be that we'll have received payment for an item that is out of stock or backordered.  In that situation, we will contact you and inform you of the estimated date you order will be in stock and at that time you may choose to wait for the product to come into stock or cancel your order with a full refund.

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What Are My Shipping Options?

See How do I determine shipping charges for a particular item?

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What Are Your Shipping Policies?

Average Shipping Times
Most of the products we sell ship will usually arrive 7 to 14 business days after an order is placed. Exceptions, such as freight items or items that are made to order may take longer and will be noted on the item page. Expedited shipping is not always available.

Alaska & Hawaii and Shipments outside the Continental United States
 

Shipments outside the 48 Contiguous United States must be quoted by our sales department.   Call us for a shipping quote at (866) 630-2100  Please have the model number of the item(s) you are requesting pricing for.

Shipping Multiple Items
Some items may not be combined into one freight package since they may not be shipped from the same location. In this case, items may arrive at different times. When you order products with the same brand name they will usually arrive on the same date.

Freight Shipping
Products shipped by freight include must be received at a commercial address. There will be an additional $100.00 service fee for deliveries to a residential address.

Liftgate service is included in our shipping rates.  Inside delivery is available for an additional fee and must be requested at time of order.  The freight company that is delivering your order will call the phone number provided during checkout to schedule delivery.  Someone must be available to receive the order.  If liftgate delivery is not provided you may be required to remove the item(s) from the truck as the driver may be restricted from doing so by freight company policy.  Also, see What if an item is damaged during shipping? for additional instructions on receiving a freight delivery. 

P.O. Boxes Shipping
We are sorry, but we cannot ship to post office boxes at this time. If you place an order and list a PO Box in your "ship to" address, we will contact you for a different address. If we do not receive a response from you within 48 hrs, we will cancel your order. 

International Shipping
Please contact us to make arrangements to ship outside the continental United States prior to ordering.  Please have the model number of the item(s) you are requesting pricing for.  All payments must be made in USD and may be made by wire transfer.  All orders must be prepaid.  Items will not ship until payment has cleared our bank.

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What if an item is damaged during shipping?

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following:

• Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves.

• Verify the number of packages delivered with the packing slip provided. 

• Unpack your order immediately and inspect for hidden or concealed damage.

• Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact TheCstoreEstore Customer Service toll free at 1-866-630-2100 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Do not receive a damaged package from a freight or parcel company.  

DAMAGE NOTICE: If items get damaged in route to the buyer, we will assist the buyer with handling the damage claim but we accept no responsibility for any part of the claims process or the results thereof. It is the buyer's responsibility to open the shipment and inspect items for concealed damage immediately upon receipt. All freight received damaged must be documented on the bill of lading in the presence of the delivery driver or else a freight damage claim will not be possible. Cademan Enterprises, LLC and TheCstoreEstore.com are not responsible for shipping damage.

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How Do I Return A Product?

It is our sincere desire that you be satisfied with your purchase. Therefore, we request that you carefully read our warranty and return policies and contact us by phone or email to clarify any questions you have BEFORE making your purchase.

Equipment Returns

If you are unhappy with your new equipment purchase when it is delivered, simply return it to us unused within 21 days from the shipment date in the original packaging with our written authorization form enclosed.  To qualify for return, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if the packaging is not in original condition, or if we receive your request for return after 21 days from the original ship date.  For non-defective items that are returned or refused, there will be a  30% restocking fee and return shipping charged to your account. If an item is covered under a manufacturer's warranty, we will assist you in acquiring necessary repairs and/or replacement of your item from the manufacturer. Please contact us for a return authorization of any new item that arrives defective and is not covered under manufacturer's warranty or if you receive an item in error.

Do not attempt to return any item without a prior written authorization. Unauthorized returns cannot be processed.

Please allow up to two weeks after we receive the item(s) to process the appropriate credit. For security purposes we do not retain credit card information on file. Therefore, all refunds will be issued by check made payable to and mailed to the billing name and address provided for your order.

If your order has not yet shipped, you may cancel the order without penalty by calling 1-866-630-2100.

Reimbursement of Shipping Charges for Returned Merchandise

Although we do all we can at to ensure that the right product arrives at your doorstep in perfect condition, sometimes something goes wrong and an item must be returned. If a purchase arrives defective or in error, you will not be charged for return shipping. If the item is not defective, we will require that you pay the cost to return it to us. Original cost of shipping of any item will be refunded to buyer only when an item has been received in error or is defective and only according to the terms and conditions on this page. 

If you have any questions, would like to check the status of a return, or have refused an item, please email sales@cademanenterprises.com or contact a sales representative at 1-866-630-2100

Non-Returnable Equipment

Standard and Custom Metal Frame and Wood fixtures are built to order and may not be returned for any reason except for damage. If your fixture is damaged upon arrival please refer to our Damage policy here "What if an item is damaged during shipping?" It is our sincere desire that you be satisfied with your purchase. Therefore, please contact us by phone or email to clarify any questions you have BEFORE making your purchase.

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What Are My Payment Options?

To make your shopping easier, we offer several payment options. For credit card purchases, we accept:

• Master Card

• Visa

• American Express

• Discover

Or to receive a 2% discount on your order you may contact us by phone to pay by the following methods:

• eCheck

• Corporate Check

• Cashier Check  

• Money Order

Please do not send cash. If you would like to pay by a method other than credit card or check, please contact us.  Also, for your own security DO NOT send credit card information via email.  You must use our shop checkout or contact us and we will direct you to a secure check out page.

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When Will My Credit Card Be Charged?

Because we expect your order to ship within 3-5 business days of our order, your credit card will be charged immediately upon placing an order with us. 

At times we may run out stock of a certain item and we may not know it until your order is processed.  Since we will not process your order until your payment has been received it may be that we'll have received payment for an item that is out of stock or backordered.  In that situation, we will contact you and inform you of the estimated date you order will be in stock and at that time you may choose to wait for the product to come into stock or cancel your order with a full refund.

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What if I Have A Question About My Charges?

We are happy to answer any questions or address problems you might have with your order. For an immediate reply please contact us by email at sales@cademanenterprises.com or call 1-866-630-2100 to speak with a customer service representitive.

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Do I Have To Pay Sales Tax?

Applicable sales tax will be applied to your order upon processing, but after you complete the online checkout. We collect sales tax on shipments as follows:

• All shipments into Florida are subject to a 7% sales tax.

• Shipments of Metal Frame Fixtures, Pusher Kits, Accessories and Undercounter Pusher Drawer Units into CA, FL, LA, MA, MD, TN, VA, and WA will be subject to applicable sales tax based on city/county/state of delivery. Shipments of these items into Illinois are subject to a 6.25% base sales tax.

• Imports into Canada will be subject to applicable GST/HST and all applicable customs/duties/broker's fees and billed directly to the customers FedEx or UPS account. 

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Safe Shopping Guarantee

We are committed to earning the trust of all our customers. When you submit sensitive information via TheCstoreEstore website, your shopping safety is protected both online and offline.

Our site is certified safe by Trust Guard. We guarantee that with each purchase you make, any personal information you provide is completely private. Our secured server uses the latest industry standard encryption software (SSL) to protect your personal information. It encrypts your credit card information so that it cannot be read as the information travels over the Internet. When you see the "S" in HTTPS:// in your URL during the checkout process, you will know the site is in secure mode. In addition, the servers we store personally identifiable information on are kept in a locked environment.

We are doing everything in our power to protect your financial security. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent billing as a result of shopping at TheCstoreEstore, we will cover your liability up to $50. This applies ONLY if the unauthorized use of your credit card resulted through no fault of your own while using the our secure server. You must always notify your credit card provider in accordance with their reporting rules and procedures.

While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of our customer information is restricted within our offices. Only employees who need it to perform a specific job are granted access to personally identifiable information. We don not keep your credit card information on file.  And you personal information will never be shared or sold outside of the Cademan Enterprises, LLC organization. Your safe shopping is our goal!  See also our "Privacy Policy"

If you have any questions about the security of our website, or feel your credit card security has been compromised in any way, please contact sales@cademanenterprises or call 1-866-630-2100

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Available Discounts

Our promise to you is that we will offer discounts on EVERY product for EVERY order!  Here are just a few:

• We periodically run specials on various products.  If not advertised on our home page please call for current special offers.

• Pay by Company Check or eCheck and receive a 2% discount.

• Complete the short survey on the Contact Us page and receive a 5% OFF discount code good for any order.

• Provide a Review of our services and products and become a Preferred Customer eligble to receive 10% any subsequent orders.

• Additional volume discounts are available on a case-by-case basis.  Call for details.

Please note that no discount offers may be combined.  Terms and conditions are subject to change without notice.  If you have questions about discounts please call 1-866-630-2100.

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New Equipment Warranty Information

New equipment is warranted for one year after purchase date.  Click here to view, print and download a copy of our Limited 1-Year Warranty.  If you have questions about new equipment warranty please contact us before you buy at 1-866-630-2100

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Pre-Owned Equipment Warranty Information

Pre-Owned equipment may or may not have remaining manufacturer's warranty and is subject to their terms and conditions. We offer NO additional warranty of any kind.  If you have questions about new equipment warranty please contact us before you buy at 1-866-630-2100

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Product Instruction and Assembly Manuals (click the icon to the left to view, download or print)

Easy-Rack Assembly Instructions (Models: KDE-0405OTP, KDE-0405, KDE-0410, KDE-0415, KDE-0420, KDE-0810,

KDE-0815, KDE-0820, KDE-1210, KDE-1215, KDE-1220)

Overhead Cigarette Racks Installation Diagram and Hanging Hardware List (Model: M40A)

Undercounter Pusher Drawer Installation Instructions (Models: 05002, 05003)

Metal Frame Tobacco Fixture Assembly Instructions (Models: 8902, 8903, 8904, 8922, 8923, 8924)

Pusher Kit Installation Instructions (Models: P2-OTP-KIT, P3-OTP-KIT & P4-OTP-KIT)

Custom Wood Tobacco Display Unit Assembly Instructions (Full Manual)

Custom Metal Frame Tobacco Display Unit Assembly Instructions (Full Manual)

You may download the full Custom Metal Frame Tobacco Display Unit manual above or the individual part instructions below.

Lighted Signs Installation Instructions

Non-lighted Signs Installation Instructions

Vertical Rail Installation Instructions

Pusher Shelf Installation Instructions

Scroll Pricer Installation Instructions