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 How
Do I Contact TheCstoreEstore.com?
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Please feel free to contact us with any questions or
comments.
Office Hours: M-F, 9AM - 5PM EST
Phone/Fax: (866) 630-2100
Email:
sales@cademanenterprises.com
Mailing Address:
TheCstoreEstore.com
P.O. Box 15531
Sarasota, FL 34277-1531
Main Office:
TheCstoreEstore.com
3230 Southgate Circle, Ste #130
Sarasota, FL 34239
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How
Do I Place An Order? |
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Online
Enjoy the convenience of placing an order directly on the
TheCstoreEstore's website 24/7/365. Our shopping process is guaranteed to
be secure and your information will be kept private. As you browse the
site, simply enter the quantity desired and click the "Add to
Cart" button to the right of any product you wish to purchase. When
you are ready to place your order click on the "View Cart" link in the top
menu. Then,
click on "Proceed to Secure Checkout" and the shopping cart will guide you through
the remaining steps.
By Mail
If you need to send payment by check or purchase order, we are more than happy
to accept orders by regular mail. During the checkout procedure,
click on the "View Offline Payment Form" option below the Offline Order
option. Print the form and
complete it. You may mail it with credit card number, check, cashier's
check or money order to:
TheCstoreEstore.com
P.O. Box 15531
Sarasota, FL 34277-1531
Please
make checks payable to: TheCstoreEstore. Orders will be processed
once your payment has cleared our bank.
By
Phone
You may call us at anytime to place an order by phone. Some discounts may
apply to online or orders by mail only and may not apply to orders
placed by phone. To place and order by phone, please call us at (866)
630-2100. Phone orders may be paid by credit card or by eCheck
authorization.
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How
Do I Track My Order? |
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Once
an order has been shipped, an email with a shipping
tracking number and link to the shipping service's website (if
available) will be sent to you. Click on the shipping link in the email and enter the
tracking number in the appropriate place. If you have any problems
tracking an order or if you cannot receive email please call us for
assistance and additional information at (866) 630-2100. |
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 How
do I determine shipping charges for a particular item? |
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Easy-Rack Merchandisers
Shipping costs will shipped via FedEx and be calculated by
dimension, weight
and shipping address at the checkout screen after you have entered your
billing address and shipping address. You may place an
order and proceed to checkout to determine shipping cost before actually
submitting the order. You may always back out of the order and
delete any items you have in your shopping cart prior to entering your
payment information.
Overhead Cigarette Racks
The shipping rates as listed
at the bottom of the item page. The costs shown there will be added to your online order after it has
been received by our sales associates and a new paid sales receipt will be
emailed to you showing the added charges. By submitting your order
at the checkout page on this website you hereby acknowledge and agree to
pay the disclosed shipping costs.
Undercounter Cigarette Pushers
The shipping rates as listed
at the bottom of the item page. The costs shown there will be added to your online order after it has
been received by our sales associates and a new paid sales receipt will be
emailed to you showing the added charges. By submitting your order
at the checkout page on this website you hereby acknowledge and agree to
pay the disclosed shipping costs.
Wood and Metal Frame Cigarette
and Tobacco Racks
The shipping rates as listed
at the bottom of the item pages. The costs shown there will be added to your online order after it has
been received by our sales associates and a new paid sales receipt will be
emailed to you showing the added charges. By submitting your order
at the checkout page on this website you hereby acknowledge and agree to
pay the disclosed shipping costs.
Custom Metal, Custom Wood and Canadian
Blackout Tobacco Cabinets
Shipping cost will vary depending on the
size of each custom cabinet order. Shipping costs will be included
or provided along with our estimate for your custom order.
Shipments outside the Continental United
States.
Shipments outside
the 48 Contiguous United States must be quoted by our sales
department.
Additional Disclosure
Some items may not be combined into one freight package since they may not
be shipped from the same location.
Call us for a shipping quote
at (866) 630-2100 Please have the model number of
the item(s) you are requesting pricing for. |
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When Will My Order Ship? |
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Most of the products we sell ship will usually arrive 7 to 14 business days after an
order is placed. Exceptions, such as freight items or
items that are made to order may take longer and will be noted on the item
page.
At
times we may run out stock of a certain item and we may not
know it until your order is processed. Since we will not
process your order until your payment has been received it may be that
we'll have received payment for an item that is out of stock or
backordered. In that situation, we will contact you and inform you
of the estimated date you order will be in stock and at that time you may
choose to wait for the product to come into stock or cancel your order
with a full refund. |
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What Are My Shipping
Options? |
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See
How do I determine shipping charges for a particular item?
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What Are Your Shipping Policies? |
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Average Shipping Times
Most of the products we sell ship will usually arrive 7 to 14 business days after an
order is placed. Exceptions, such as freight items or
items that are made to order may take longer and will be noted on the item
page. Expedited shipping is not always available.
Alaska & Hawaii and Shipments outside the
Continental United States
Shipments outside
the 48 Contiguous United States must be quoted by our sales
department. Call us for a shipping quote at (866) 630-2100 Please have the
model number of
the item(s) you are requesting pricing for.
Shipping Multiple Items
Some items may not be combined into one freight package since they may not
be shipped from the same location. In this case, items may arrive at
different times. When you order products with the same brand name they
will usually arrive on the same date.
Freight Shipping
Products shipped by freight include must be received at a commercial
address. There will be an additional $75.00 service fee for deliveries to a
residential address.
Liftgate service is included in our shipping rates. Inside delivery is available
for an additional fee and must be requested at time of order.
The freight company that is delivering your order will call the phone
number provided during checkout to schedule delivery. Someone must
be available to receive the order. If liftgate delivery is not
provided you may be required to remove the
item(s) from the truck as the driver may be restricted from doing so by
freight company policy. Also, see
What if an item is damaged during shipping?
for additional instructions on receiving a freight delivery.
P.O. Boxes Shipping
We are sorry, but we cannot ship to post office boxes at this time. If you
place an order and list a PO Box in your "ship to" address, we
will contact you for a different address. If we do not receive a response
from you within 48 hrs, we will cancel your order.
International Shipping
Please
contact us to make arrangements to ship outside the continental
United States prior to ordering. Please have the model number of the item(s) you are requesting pricing for. All payments must be made
in USD and may be made by wire transfer. All orders must be
prepaid. Items will not ship until payment has cleared our bank.
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What if an item is damaged during shipping? |
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While every effort is made in
packing and correctly filling your order, occasions will arise where a
package is lost or damaged in transit. To insure your order is received
complete and undamaged, we recommend the following:
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Inspect
the entire shipment for visible damage prior to accepting the
shipment, and note any damage on the delivery ticket/bill of lading
before the delivery person leaves.
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Verify
the number of packages delivered with the packing slip provided.
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Unpack
your order immediately and inspect for hidden or concealed damage.
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Should
any damage be discovered, retain the shipping carton and any inner
packaging, request inspection immediately from the carrier as well as
make a written request to the carrier. Hidden or concealed damage must
be reported and an inspection requested within 5 days of delivery.
Then
contact TheCstoreEstore Customer Service toll free at 1-866-630-2100 to
inform us of the situation. Please have your order number, shipping
information and tracking number ready to assist us in this process.
Do
not receive a damaged package from a freight or parcel
company.
DAMAGE NOTICE: If items get damaged
in route to the buyer, we will assist the buyer with handling the damage
claim but we accept no responsibility for any part of the claims process
or the results thereof. It is the buyer's responsibility to open the
shipment and inspect items for concealed damage immediately upon
receipt. All freight received damaged must be documented on the bill of
lading in the presence of the delivery driver or else a freight damage
claim will not be possible. Cademan Enterprises, LLC and
TheCstoreEstore.com are not responsible for shipping damage.
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How Do I Return A Product? |
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It
is our sincere desire that you be satisfied with your purchase. Therefore,
we request that you carefully read our warranty and return policies
and contact us by phone or email to
clarify any questions you have BEFORE
making your purchase.
Equipment Returns
If you are unhappy with your
new equipment purchase when it is delivered, simply return
it to us unused within 21 days from the shipment date in the original
packaging with our written
authorization form enclosed. To qualify for return,
ALL items must be returned in their original condition, including the
original packaging, manufacturer's containers, documentation, warranty
cards, manuals, and all accessories. Do not mark or deface original
manufacturer containers in any manner. We will not accept returns if the
packaging is not in original condition, or if we receive your request for return after
21 days from the original ship date.
For non-defective items that are returned or
refused, there will be a 30% restocking fee and return shipping charged to
your account. If an item is covered under a manufacturer's warranty, we
will assist you in acquiring necessary repairs and/or replacement of your
item from the manufacturer. Please contact us for a return authorization
of any new item that arrives defective and is not covered under
manufacturer's warranty or if you receive an item in error.
Do
not attempt to return any item without a prior written authorization.
Unauthorized returns cannot be processed.
Please allow up to two weeks
after we receive the
item(s) to process the appropriate credit. On occasion, your financial institution may take additional
time to reflect a credit to your
account.
If your order has not yet shipped, you may
cancel the order without penalty by calling 1-866-630-2100.
Reimbursement of Shipping Charges for Returned Merchandise
Although we do all we can at to ensure that the right product
arrives at your doorstep in perfect condition, sometimes something goes
wrong and an item must be returned. If a purchase arrives defective or in error, you will not be charged for return shipping.
If the item is not
defective, we will require that you pay the cost to return it to us. Original cost of shipping of any item will be refunded to
buyer only when an item has been received in error or is defective and
only according to the terms and conditions on this page.
If you have any questions, would like to check the status of a return, or
have refused an item, please email sales@cademanenterprises.com
or contact a sales representative at 1-866-630-2100
Non-Returnable Equipment
Standard and Custom Metal Frame and Wood
fixtures are built to order and may not be returned for any reason
except for damage. If your fixture is damaged upon arrival please refer
to our Damage policy here
"What if an item is damaged during shipping?" It is our sincere
desire that you be satisfied with your purchase. Therefore, please
contact us by phone or email to clarify any questions you have BEFORE
making your purchase.
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What Are My Payment Options? |
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To make your shopping easier, we offer several payment
options. For credit card purchases, we accept:
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Master Card
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Visa
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American Express
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Discover
Or, you may pay for your purchase and receive a 2% discount by:
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eCheck -
Corporate Check
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Cashier Check -
Money Order
Orders shipped outside the Continental
United States:
Please do not send cash. If you would like to pay by a method other than
credit card or check, please contact us. Also, for your own
security DO NOT send credit card information via email. You must
use our shop checkout or contact us and we will direct you to a secure
check out page.
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When Will My Credit Card Be Charged? |
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Because we expect your order to ship within
3-5
business days of our order, your credit card will be charged immediately upon placing
an order with us.
At
times we may run out stock of a certain item and we may not
know it until your order is processed. Since we will not
process your order until your payment has been received it may be that
we'll have received payment for an item that is out of stock or
backordered. In that situation, we will contact you and inform you
of the estimated date you order will be in stock and at that time you may
choose to wait for the product to come into stock or cancel your order
with a full refund.
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What
if I Have A Question About My Charges? |
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We are happy to answer any questions or address
problems you might have with your order.
For an immediate reply please contact us by email at sales@cademanenterprises.com
or call 1-866-630-2100 to speak with a customer service representitive. |
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Do I Have To Pay Sales Tax? |
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Applicable sales tax will be
applied to your order upon processing, but after you
complete the online checkout. We collect sales tax on
shipments as follows:
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All shipments into Florida
are subject to a 7% sales
tax.
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All shipments into
Illinois are subject to a 6.25% sales tax.
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Shipments of
Wood Frame and Metal Frame Fixtures, Pusher Kits and Undercounter Pusher
Drawer Units into Calilifornia, Tennessee and Virginia will be subject to
applicable sales
tax based on city/county/state of delivery.
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Imports into Canada will
be subject to applicable GST/HST and all applicable
customs/duties/broker's fees.
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International
shipments will be subject to any/all applicable taxes
and duties on imports into the respective country.
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Safe Shopping Guarantee |
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We are committed to earning the trust of all our customers. When you
submit sensitive information via TheCstoreEstore website, your shopping
safety is protected both online and offline.
 Our
site is certified safe by Trust Guard. We guarantee
that with each purchase you make, any personal information you provide is
completely private. Our secured server uses the latest industry
standard encryption software (SSL) to protect your personal information.
It encrypts your credit card information so that it cannot be read as the information travels over the
Internet. When you see the "S" in
HTTPS:// in your URL during the checkout
process, you will know the site is in secure mode. In addition, the
servers we store personally identifiable information on are kept in a
locked environment.
We are doing everything in our power to protect your
financial security. Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50 of fraudulent charges. In the unlikely
event that you are subject to fraudulent billing as a result of shopping
at TheCstoreEstore, we will cover your liability up to $50. This applies ONLY
if the unauthorized use of your credit card resulted through no fault of
your own while using the our secure server. You must always
notify your credit card provider in accordance with their reporting rules
and procedures.
While we use SSL encryption to protect sensitive information online, we
also protect user information offline. All of our customer information is
restricted within our offices. Only employees who need it to perform a
specific job are granted access to personally identifiable information. We
don not keep your credit card information on file.
And you personal information will never be shared or
sold outside of the Cademan Enterprises, LLC
organization. Your safe shopping is our goal! See
also our "Privacy
Policy"
If you have any questions about the security of our website, or feel your
credit card security has been compromised in any way, please contact
sales@cademanenterprises or call 1-866-630-2100 |
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Available Discounts |
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Our promise to you is that we will
offer discounts on EVERY product for EVERY order! Here are
just a few:
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We periodically run specials on
various products. They will be advertised on our home
page.
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Pay by Company Check and receive
a 2% discount.
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Complete the short survey on the
Contact Us page and receive
a 5% OFF discount code good for any order.
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Provide a Review of our services and products and become
a Preferred Customer eligble to receive
10% any subsequent orders.
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Additional volume discounts are
available on orders over $4,500.00. Call for details.
Please note that no discount offers
may be combined. Terms and conditions are subject to
change without notice. If you have questions about
discounts please call 1-866-630-2100. |
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New
Equipment Warranty Information |
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New
equipment is warranted for one year after purchase date.
Click here to view, print and download a copy of our
Limited 1-Year Warranty.
If you have questions about new equipment warranty please
contact us before you buy at 1-866-630-2100 |
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Pre-Owned
Equipment Warranty Information |
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Pre-Owned equipment may or may not have
remaining manufacturer's warranty and is subject to
their terms and conditions. We offer NO additional warranty of any kind.
If you have questions about new equipment warranty please
contact us before you buy at 1-866-630-2100 |
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Product Instruction and Assembly Manuals (click
the icon to the left to view, download or print) |
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Easy-Rack Assembly
Instructions (Models: KDE-0405OTP, KDE-0405,
KDE-0410, KDE-0415, KDE-0420, KDE-0810,
KDE-0815, KDE-0820,
KDE-1210, KDE-1215, KDE-1220) |
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Overhead Cigarette
Racks Installation Diagram and Hanging Hardware List
(Models: M20A and M30A) |
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Undercounter Pusher
Drawer Installation Instructions
(Models: 05002, 05003) |
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Metal Frame Tobacco
Fixture Assembly Instructions (Models: 8902,
8903, 8904, 8922, 8923, 8924) |
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Pusher Kit
Installation Instructions (Models:
P2-OTP-KIT, P3-OTP-KIT & P4-OTP-KIT) |
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Custom Wood
Tobacco Display Unit Assembly Instructions
(Full Manual) |
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Custom Metal Frame
Tobacco Display Unit Assembly Instructions
(Full Manual) |
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You may download the
full Custom Metal Frame Tobacco Display Unit manual above or
the individual part instructions below.
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Lighted Signs
Installation Instructions |
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Non-lighted Signs
Installation Instructions |
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Vertical Rail
Installation Instructions |
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Pusher Shelf
Installation Instructions |
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Scroll Pricer
Installation Instructions |
